Benefits of Incorporating SMS in the Health Care Industry
The health care industry, one of the largest sectors of India in terms of revenue and employment is a gigantic business comprising of hospitals with qualified doctors, pharmacies, medical devices, clinical trials, outsourcing, tele-medicine, medical tourism, health insurance, medical equipment, and so on.
The competitive advantage of these healthcare services is their affordability, quality, trained medical professionals, and accessibility. The Healthcare sector, being one of the highly demanded sectors is at an accelerated pace for development and research to make progress in the world of medical advancement.
The primary services that the health care sector offers are hospitals and pharmacies or drugstores. Besides this, the COVID-19 pandemic further pushed all the front-line workers to give their best treatment to the patients. Providing the finest treatment being the objective of the healthcare industry, many hospitals are employing eminent doctors to treat the patients and several other supporting staff to assist them in achieving this objective.
Considering the present circumstances in this pandemic and keeping in mind the future requirements for the safety of civilians, it is necessary to understand that an online appointment availability of a hospital coupled with smart and short message service reminders will improve patient compliance; which are offered by Exygo. A recent study by Accenture shows that 77% of the patients give priority to book online appointments and 71% of people want to be reminded of their medical appointments.
Exygo, being easy to use and inexpensive will allow the clients or patients to book an appointment online, bringing about an improved communication between the healthcare service provider and the patient. Exygo will also send a confirmation message of appointment status with other important details such as an address, date, time, etc., thereby allowing him or her to reschedule the appointment in case of a failure.
Now that the patients have booked an appointment, it is more likely that they might forget the date or time and eventually miss it in this hectic world and this will cost a lot of time and money for the hospitals. To avoid this problem, Exygo sends reminders in place of you to the consumers reminding them about their next appointment.
Exygo here acts as a less time-consuming agent of the healthcare service providers and reduces the labor because; this function of providing text reminders is huge and takes a lot of effort which can be done by creating an automated text schedule in Exygo for your patients.
Thinking from the economic perspective, it is quite expensive to maintain staff especially to collect and assemble the huge number of appointments. Instead of this expensive process, you can choose Exygo which provides you with a secured, cost-effective yet quality service of systematizing your appointments and sorting them based on their status. As a result, the expenses of maintaining staff are cut down and can be used to expand your medical research. This service of Exygo’s computerized arrangement of data will also prevent the miscalculations which could be caused due to the by-hand work of the human staff.
Besides this, Exygo saves the long waiting hours to book an appointment physically at the hospital. Exygo also prevents the long hold times of phone calls from the patients by allowing them to book an online appointment that stays in service irrespective of the hospital hours which gives them access at any time resulting in an all-day service and this gives the hospitals and doctors a pre-planned schedule to work that day.
In conclusion, Exygo through these online and offline reminders will help you promote patient care and strengthen the patient and doctor relationship, by sending a message seeking review for the service provided. Exygo works as a simple and effective platform, fulfilling the requirements of 21st-century consumers, paving the way to a safe and time-conserving service.
Healthcare service providers! There is no time to lose!
Spare no effort to allow Exygo to complement your services!